What can Onhire Solutions do for me?
Onhire aim to provide you with a replacement vehicle and deal with any other losses you have incurred. If you are third party fire and theft insured Onhire may be able to arrange with the responsible parties insurer  for your vehicle to be repaired immediately, without cost to yourself.

Who will pay for the replacement vehicle?
If a vehicle is supplied to you it will be on a credit hire basis, OnHire will recover these costs from the responsible drivers insurance company on your behalf.

Do I need to contact my insurance company?
Yes, we will report the accident on your behalf if you have not already done so. Once this has been done, Onhire will liaise with all other parties on your behalf.

What details do I need to supply OnHire Solutions?
In order to make a claim we will need your personal details an explanation of what happened in the accident and the responsible drivers details. To make a claim please contact us now on 0845 872 0853.

How do I know if my vehicle is undriveable?
Your vehicle maybe undriveable if the doors will not open or close, if windows are smashed, if the central locking does not work, if there is damage to the steering, wheels or radiator. If you are still unsure, please call onHire for further advice.

What if my vehicle is undriveable or a write off?
In order for us to try and book you a replacement vehicle we will need you to find out the date that your vehicle is being repaired.

What replacement vehicle will I get?
If a vehicle is supplied to you it will be on a credit hire basis, OnHire will recover these costs from the responsible drivers insurance company on your behalf.

How long can I keep the replacement vehicle?
If your vehicle is repairable you can keep the replacement vehicle until yours has been repaired. If your vehicle is a write off you can keep the vehicle for up to 7 days after you receive the settlement cheque, providing there are no unnecessary delays.

What do I do when the replacement vehicle arrives?
You must be present upon delivery to sign for the vehicle. You will need to show the delivery driver your driving license. If you hold a new style-driving license you will need to show the card as well as the paper work.

Will I have to pay my policy excess?
Yes you will have to pay for your policy excess if you are claiming under your own insurance policy. The repairing garage will issue you a policy excess receipt, please make sure you keep this so that this can be recovered from the responsible party.